How to Resolve a Tamper Error: Step-by-Step

Follow these instructions to safely inspect, secure, and power cycle your IQ Panel 4 to clear a tamper error.

Step 1: Power Down the Panel for Safety

1. On your IQ Panel 4, swipe down from the time display at the top of the screen to open the drop-down menu. Then, press Settings (gear icon).

    

2. Press Advanced Settings. You will be prompted to enter a code. Enter your Master Code (or Installer/Dealer code if required for power down on your software version).

    

3. Press Power Down. A confirmation pop-up will appear. Press Ok to confirm. The IQ Panel 4 will then shut down completely. Wait for the screen to go blank.

    

Step 2: Open the Panel Casing

1. Carefully remove the IQ Panel 4 from its wall mount or desk stand if it's not already detached.
2. Locate the small Phillips head screw on the bottom edge of the panel. Unscrew and remove this securing screw.
3. Gently separate the back cover from the main panel unit. There may be clips holding it in place; release these carefully to avoid damage.

Step 3: Inspect and Prepare the Panel for Closing

1. With the back cover off, inspect the inside. Ensure the backup battery is securely seated in its compartment and its wires are neatly routed.
2. Check that all other internal wires and any antenna cables are properly placed within their designated channels or areas and are not pinched or obstructing the path where the cover will close.
3. Identify the tamper switch(es) – these are usually small spring-loaded plungers or levers on the circuit board that get pressed by the back cover when it's closed. Ensure they are not visibly damaged or stuck.
4. The draft mentions removing "optional screws if needed for a snug fit." This typically refers to ensuring no unintended screws or debris are inside preventing closure, rather than removing essential structural screws.

Step 4: Securely Close the Panel

1. Carefully align the back cover with the main panel unit.
2. Press firmly and evenly around all edges until the cover snaps securely into place, ensuring all clips engage. You should hear or feel it click together.
3. Re-insert and tighten the bottom securing screw that you removed in Step 2. Do not overtighten, but ensure it's snug.
4. If you removed the panel from a wall mount or stand, reattach it now.

Step 5: Power On and Initial Check

1. Press and hold the power button, located on the right side edge of the panel, for approximately 3 seconds to power the IQ Panel 4 back on.
2. Allow the panel a few minutes to fully boot up.
3. Upon startup, the panel may still display a tamper notification from before it was powered down. You will typically need to acknowledge this. Follow instructions in the next section if the message icon appears.

Clearing Tamper Alert Messages from the Panel

Once the panel is physically secured and powered on, clear any lingering tamper messages.

1. After the panel boots, look for a message icon (often an envelope or speech bubble) at the top right of the screen. Tap this icon.

2. Select Messages, then Alerts, and then Alarms (or navigate directly to the Alerts/Alarms list if presented).

3. You should see the "Panel Tamper" or similar alert listed. Select the alert(s) by tapping the checkbox next to them. Then, tap Ok or an "Acknowledge" button to confirm you have seen the alerts. This should clear them from the active display if the physical tamper condition is now resolved.

4. Swipe left or right, or use back/home buttons as appropriate, to exit the message center and return to the main screen. The tamper indication should now be gone if the panel is securely closed.
   

Note: If the tamper error (and associated beeping, if active) returns, it means the panel still detects that its casing is not securely closed. You will need to re-inspect the physical closure (Step 3 & 4 above).