• Host Computer: BioStar runs on a dedicated host computer installed by HDSS. This PC is intended to run only BioStar software.

• Remote Access Options:

  1. Local IP Address – computers on the same network can connect using the host PC’s IP.

  2. Cloud Address – users can connect remotely via a custom cloud URL, such as:
     https://www.[communityname].biostar2.com

Step 1: Check the Host Computer

If you cannot connect through the cloud address, the first two likely causes are:

1. The host computer is powered off.

2. The host computer has no internet connection.

What to do:

• Go to the host PC and make sure it is powered on and showing either the login screen or the desktop.

• If it’s off, turn it on and try connecting again.

Step 2: Check the Internet Connection

• Open a web browser on the host PC.

• Try visiting multiple websites to confirm internet access.

• For further testing, visit
  www.speedtest.net
  and run a speed test.

If the computer cannot connect to the internet, resolve that issue first (router, modem, or network cable).

Step 3: Reboot the Host Computer

If the PC is on and online but BioStar is still unreachable:

• Restart the host computer.

• After rebooting, try accessing BioStar through the cloud address again.

Step 4: Access BioStar Directly

If the cloud address still does not work:

• On the host PC, open BioStar 2 by clicking the BioStar icon.

• This will launch BioStar in a web browser locally.

If it works locally but not remotely, the issue is likely related to the BioStar cloud service. 

Step 5: Try Local Network Access

On another computer that is connected to the same network as the host PC:

• Enter the host PC’s IP address in a browser (example: http://192.168.1.100:81).

• If it works, the local network is fine, and the issue is with the cloud connection.

• If it doesn’t work, the remote computer is not on the same network.

Summary

• If BioStar 2 cannot be reached remotely, it is almost always an internet or host computer issue.

• By checking power, internet, and rebooting the PC, you can usually resolve the problem.

• If BioStar works locally but not via the cloud, the BioStar cloud service may be temporarily unavailable.