General Support
Why Is My NVR/DVR Recorder Making a Loud Humming Noise?
If you’re hearing a constant humming or knocking sound coming from your security camera recorder, don’t panic—it’s usually coming from the built-in fan. All DVRs and NVRs have internal cooling fans to keep the hard drive and system components at a ...
Why Can’t I View My Security Camera Recordings?
Why You Can’t View Your Security Camera Recordings: Common Causes & Fixes If you're unable to review video recordings on your security system, it typically comes down to one of two issues: a faulty hard drive or an incorrect system date. ...
I recently changed internet providers and I cannot view my cameras.
Troubleshooting Camera Viewing After Changing Internet Providers If you've recently changed your internet provider and are no longer able to view your security cameras, follow the steps below to get reconnected. We've broken it down by common ...
When to Contact HDSS (and When You May Not Need To)
At HDSS, we’re here to support your surveillance system and ensure your cameras function as expected. That said, many mobile app issues can be resolved directly by you — especially if you’ve been signed out or deleted the app. This guide will help ...
How to Reset and Sync a TP-Link WiFi Extender
Step 1: Factory Reset the Extender Locate the reset button on the bottom of the TP-Link WiFi extender. Use a paper clip or similar tool to press and hold the reset button. Hold it for 15 seconds, then release. Wait up to 1 minute for the extender to ...
Why are my cameras offline or greyed out on my mobile device?
If you are having issue viewing your cameras on your mobile device, follow these steps Do you have power? Power is the most common issue. If there is no light on the front of the recorder then power is the issue. Check the electrical outlet the ...
I forgot my login to my cameras!
HIK Connect Follow these steps if you forgot your login information to your Hik Connect app. Forgot your username? If you forgot your username, try using your mobile number as the username. If you did not register with your mobile number, then try an ...
Why Is My DVR/NVR Beeping? Common Causes & Solutions
If your DVR or NVR is making a beeping noise, it's trying to alert you that something may be wrong. These beeps are built-in warning signals to help you catch and resolve issues before they affect your security system. Below are the most common ...
Understanding Motion Recording
In the world of surveillance, efficiency and ease of use are paramount. That's why many customers are discovering the advantages of setting their cameras to record only when motion is detected. At first glance, this might seem like a limitation. ...