General
Why are my cameras offline or greyed out on my mobile device?
If you are having issue viewing your cameras on your mobile device, follow these steps Do you have power? Power is the most common issue. If there is no light on the front of the recorder then power is the issue. Check the electrical outlet the ...
I forgot my login to my cameras!
HIK Connect Follow these steps if you forgot your login information to your Hik Connect app. Forgot your username? If you forgot your username, try using your mobile number as the username. If you did not register with your mobile number, then try an ...
DVR/NVR is beeping
If you hear a beep, your recorder is telling you something. These are the common issues to a hear a beep from your recorder. Bad Hard Drive Open your camera app and try to view a recording from yesterday. If you cannot see your recording then your ...
Is my DVR/NVR recording? It might be set to motion recording.
In the world of surveillance, efficiency and ease of use are paramount. That's why many customers are discovering the advantages of setting their cameras to record only when motion is detected. At first glance, this might seem like a limitation. ...