At HDSS, your safety is our priority. One critical part of ensuring effective alarm response is making sure your monitoring account information is always accurate and up to date. This includes your emergency contact list and verbal passcode, which are essential for proper response during an alarm event.

📋 What Information Should Be Kept Up to Date?

1. Emergency Contact List
   These are the individuals the monitoring center will call if your alarm is triggered and you’re unreachable.

   • Include people you trust to act on your behalf

   • Make sure names, phone numbers, and their order of contact are current

2. Verbal Passcode (Code Word)
   This is the secure word or phrase you provide to verify your identity when speaking with the monitoring center.

   • It allows the monitoring station to confirm that the person on the line is authorized

   • An outdated or forgotten code can delay emergency response or lead to dispatch cancellation

🚨 Why Keeping This Information Updated Matters

• Faster Emergency Response: Correct contacts allow the monitoring center to quickly verify the alarm and dispatch the appropriate authorities

• Avoid Confusion: Outdated information can result in calls to incorrect numbers, delayed response, or false dispatches

• Security Compliance: Accurate data ensures your system meets professional monitoring standards

• Prevents Service Interruptions: If we can’t verify an alarm or reach the right person, emergency response may be denied

🔧 How to Update Your Emergency Contacts and Passcode

You have multiple convenient options:

1. Via Alarm.com

   • Use the Alarm.com mobile app or log in at www.alarm.com

   • Navigate to Settings > Monitoring Contacts

   • Make changes to names, phone numbers, or add/remove contacts

2. Contact HDSS Directly

   • Call our office or submit a support ticket

   • We can assist you in securely updating your records

3. Call the Monitoring Station

   • Reach AvantGuard Monitoring Centers at 📞 1-877-206-9141

   • Have your verbal passcode ready to make updates over the phone

🛡️ Stay Protected. Stay Connected.

Your alarm system is only as effective as the information behind it. Keeping your emergency contacts and verbal code current ensures you’re protected when it matters most — without delays or confusion.

If you're not sure whether your information is current, we recommend reviewing it today. For any questions or help updating your account, we're here to assist you.

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HDSS Support Team
📞 (866) 951-0209
🌐 www.hdssfl.com
📝 Submit a Ticket