Why Does the Hik-connect App Say Network is Unstable?

Why Does the Hik-connect App Say Network is Unstable?

While using the Hik-connect app to monitor your cameras at your home or business, you may have noticed the “network is unstable” message. This message can be frustrating since it interrupts your live feed.

Why does this happen?

To keep it simple it is your internet speed on your phone or at the locatin where your DVR/NVR is located. If you have poor internet on any side this message will display.

How to fix the issue?

Your phone internet downstream speed must be 10 Mbps or more. To find your current speed, visit www.speedtest.net. If your internet speed is less than 10 Mbps, try connecting to WiFi. If your internet speed is 10 Mbps or higher, then run a speed test where the DVR is located. Use a computer and visit www.speedtest.net and run a speed test again the upstream speed at your home or office must be 6 Mbps or higher.

Restart your phone

Your phone's memory could be running low. Close any apps in the background and try again. If the issue is still there, restart your phone. A restart can fix the issue as well.

View one camera at a time

By default, when you open the app to view your cameras, all cameras will start to load. If you are having trouble connecting to more than one camera, try viewing only one camera at a time. This will help reduce the amount of bandwidth the Hik-connect app needs to use to stream the video feeds.

    • Related Articles

    • Why Your Recorder Appears Offline in the Hik‑Connect App (DNS Fix)

      Video Tutorial <br> If your Hik‑Connect app shows your recorder as offline, even though the device is powered on and the cameras are recording, the issue could be related to your network's DNS (Domain Name System) settings. One of the ...
    • How to Share device on Hik-Connect app

      If you want to let a family member, friend, or team member view your security cameras, you can easily share device access through the Hik‑Connect app. Step-by-Step Instructions ? From the Primary (Admin) Account Open the Hik‑Connect App Log in to ...
    • How to Reset Your Password on the Hik-Connect app

      Forgot your password? No problem! Resetting your password on the Hik-Connect app is simple. Just follow the steps below: Step-by-Step Instructions: 1. Open the Hik-Connect App On the main screen, tap "Login/Register." 2. Select "Forget Password" and ...
    • How to add a local device on HIK-Connect

      Step 1 Open the Hik-Connect app and tap the + on the top-right-hand corner Step 2 Select Online Device Step 3 Find your device and select it. Step 4 Click Add Step 5 Change the alias to anything you want. For example office, warehouse, home, etc. ...
    • How to Access and Watch Playback on Hik-Connect

      1. Select the Camera. Tap on the camera you want to view playback from. It will be highlighted with a red box. 2. Tap on "Playback". This will take you to the playback screen for the selected camera. 3. Choose the Date. Tap on "Today" to open the ...