Remote viewing allows you to monitor your security cameras from a different physical location than where the cameras are installed (for example, viewing a business location from your home or office).
There are two technical methods to achieve this. However, only one is recommended due to reliability, cost, and long-term stability.
The most reliable and cost-effective solution is to use a dedicated computer (PC) to run the recorder software (NVR/DVR software) and connect to the camera system over the internet.
A PC is installed with the recorder software (NVR/DVR client software)
The software connects securely to the camera system at the remote site via the internet
This works exactly like the mobile app used on a phone or tablet — just on a computer
The PC can be connected to:
A large monitor
Multiple monitors
A TV via HDMI
The software runs 24/7 for continuous monitoring
Just like you use an app on your phone to view cameras remotely, we install the same type of app/software on a computer to view the cameras remotely.
Centralized monitoring
24/7 live viewing capability
Supports large displays and multi-screen setups
No duplicate recording hardware required
Easy to maintain
Network-change tolerant
Simple reconfiguration if internet providers change
Low cost
High reliability
This method requires purchasing a second NVR/DVR recorder and linking it to the main recorder over the internet.
High hardware cost (second recorder required)
Complex configuration
Network dependency between two physical systems
Vulnerable to:
Internet provider changes
IP address changes
Network reconfigurations
Firewall/router updates
High likelihood of disconnection
Requires service calls to reconnect if the link breaks
Not scalable
Not operationally efficient
HDSS exclusively recommends the PC-based remote viewing solution because it is:
Most reliable
Most convenient
Most cost-effective
Easiest to maintain
Most scalable
Least vulnerable to network changes
Simplest for end users
If the customer has an older but capable computer, it can be repurposed into a dedicated remote camera monitoring station, eliminating the need for new hardware purchases.