How to Reset Your Hik-Connect App Password | HDSS

How to Reset Your Password on the Hik-Connect app

Forgot your password? No problem! Resetting your password on the Hik-Connect app is simple. Just follow the steps below:

Step-by-Step Instructions:

1. Open the Hik-Connect App

  • On the main screen, tap "Login/Register." 



2.  Select "Forget Password" and then select How You Signed Up

  • If you registered with your phone number, tap the phone icon at the bottom of the screen.

  • If you used your email, tap the mail icon instead.

  • Enter you email or phone number, and tap "Next"


    3. Enter CAPTCHA Code

    • Enter the CAPTCHA Code on the screen and then Select the check mark in the upper right corner.


4. Check for the Code

  • You should receive a text message or email depending on how you signed up.

  • Open the message and find the verification code.

  • Type in the code you received and tap "Next."


5. Set Your New Password

  • Enter your new password, then tap "Finish." 


That’s it! Your password has been successfully reset. You can now log in to the Hik-Connect app using your new credentials.