If you've forgotten your password, you can easily reset it using the Forgot Password option on the login screen.
Open the app or cloud login page.
Tap Forgot Password.
When prompted, select End User as the account type.
Enter the email address associated with your account.
Tap Submit.
A password reset email will be sent to your registered email address.
If you don't see the email within a few minutes:
Check your Spam or Junk folder.
Verify you entered the correct email address.
Request another password reset if necessary.
Open the password reset email and click the Reset Password link.
Enter your new password.
Confirm the new password by entering it a second time.
Tap Submit to save your new password.
Your password has now been updated. Return to the login screen and sign in using your email address and your new password.