How to Reset a Resident's Password

If a resident is unable to access their account or has forgotten their password, property managers can quickly send them a password reset directly from the cloud management portal.

Step 1: Log In

Log in to your cloud management portal using your property manager credentials.

Step 2: Open the Residents Section

From the menu on the left-hand side of the screen, click Residents.

Step 3: Select the Resident

Locate the resident whose password needs to be reset.

Under the Actions column, click the Eye (View) icon.

Step 4: Reset the Password

Click Reset Password.

The system will automatically generate a new temporary password and send a password reset email to the resident's email address on file.

What Happens Next?

1. The resident will receive an email containing:
2. A temporary password
3. Instructions for logging into their account

If the resident does not receive the email within a few minutes:

1. Verify their email address is correct.
2. Ask them to check their Spam or Junk folder.
3. Repeat the password reset if necessary.