How to Create a User Code

How to Create a User Code

An Alarm.com user code is a safe, smart way to give family members and trusted visitors access to your home when you're not there.

It's a four or six-digit code that unlocks your door and turns off the alarm. Here's a quick video on how to set up a user code in your Alarm.com app. You’ll find web dashboard instructions further down.


Why create user codes?

With user codes, a visitor doesn't need your help to let themselves in, and won't need access to your Alarm.com account. For security, you can restrict a user code to certain days and times, and delete it anytime. You can also get an alert whenever it’s used, so you know who’s coming and going.

Step by Step:

  1. Log in to the Alarm.com app.

  2. Tap the Menu icon in the top left.

  3. Scroll down and tap Users.

  4. Tap +.

  5. Enter the user’s first and last name, then tap Create.

  6. In Access Code, create a code for the user, or tap Generate Code to have Alarm.com make one for you.

  7. Tap the toggle switch for the devices (e.g. panel, locks) to enable/disable access for the user’s code.

  8. Tap Save. Allow a few minutes for the new user code to be active at the panel.

  9. To add the user's contact information, tap + Add Contact. You can enter their mobile number, email address or both.


    • Related Articles

    • Adding a New User Account

      1. [Left side menu ]Users->Manage Logins->Add a Login 2. Enter user’s Email Address Enter Login Name. Can be the email address or a different login name. Click Save 3. Set permissions for user Check box for Permission level Check boxes for Feature ...
    • 🚨 Common Alarm System Issues & How to Report Them

      Your alarm system is designed to protect your home or business, but like any technology, occasional issues may occur. Below are some of the most common alarm system problems, what they typically mean, and how you can report them for prompt ...
    • How to Set Up Two-Factor Authentication

      To protect your Alarm.com account from intruders, use Two-Factor Authentication. It’s easy to set up, and makes it harder for an intruder to access your account—even if they know your password. Here's a quick video on how to set up Two-Factor ...
    • 🔄 Why It's Important to Keep Your Alarm Monitoring Account Information Updated

      At HDSS, your safety is our priority. One critical part of ensuring effective alarm response is making sure your monitoring account information is always accurate and up to date. This includes your emergency contact list and verbal passcode, which ...
    • 📝 Alarm Registration Guide for HDSS Customers in Florida

      At HDSS, we are committed to providing professional-grade monitored alarm systems for homes and businesses throughout Florida. After your HDSS alarm system is installed, it's important to take the next step: registering your alarm with your local ...