Hik-Connect Says Recorder Offline? The DNS Fix | HDSS

Why Your Recorder Appears Offline in the Hik‑Connect App (DNS Fix)

Video Tutorial


If your Hik‑Connect app shows your recorder as offline, even though the device is powered on and the cameras are recording, the issue could be related to your network's DNS (Domain Name System) settings.

One of the most common fixes is to ensure your recorder is using 8.8.8.8 as the DNS Server
Preferred DNS: 8.8.8.8
Alternate DNS: 8.8.8.8


 Why DNS Settings Matter
Your recorder uses DNS to translate server addresses for Hik‑Connect remote access.
If the DNS server is incorrectly configured or not responding, the recorder can't reach Hikvision’s servers, which causes it to appear offline in the app — even though it’s online locally

How to Fix It: Set DNS to 8.8.8.8 on Your Recorder

Follow the steps below directly on your recorder (DVR/NVR) using a connected monitor and mouse:

Step-by-Step Instructions:

1. Connect a Monitor and Mouse to the Recorder

Log in to the main menu with your password.

2. Go to Configuration (Settings)

Find and click the “Configuration” or “Network” section (depends on your recorder's interface).

3. Select the Network Tab

Under General, you’ll see fields for IP Address, Subnet Mask, Gateway, and DNS Server.

4. Set the DNS Values

  • Preferred DNS Server: 8.8.8.8

  • Alternate DNS Server: 8.8.8.8

5. Apply the Settings

Click Apply or Save to confirm the new settings.

6. Reboot the Recorder

Power cycle the recorder (turn off and back on) to ensure the new settings take effect. Simply unplug it, wait 10 seconds and plug it back again.

After the Fix

Once the recorder restarts and reconnects to the internet:

  • Open the Hik‑Connect app

  • Your device should now appear as Online

  • Tap to access Live View and other features

🛠 Still Having Trouble?

If your recorder is still showing as offline:

  • Double-check your network cable is securely connected

  • Confirm DHCP is enabled or your static IP settings are correct

  • Try rebooting your router/modem

If issues persist, contact us at 954-573-9193 for remote assistance or to schedule an on-site service call.