Your alarm system is designed to protect your home or business, but like any technology, occasional issues may occur. Below are some of the most common alarm system problems, what they typically mean, and how you can report them for prompt assistance.
What it means:
One or more devices (such as the keypad, sensors, or panel) may have a low battery.
What to do:
Replace the batteries if accessible, or contact HDSS for a service visit if you're unsure which component is affected.
What it means:
Your alarm panel may not be able to reach the monitoring center due to internet or cellular signal issues.
What to do:
Check your internet or cellular backup. Restart your router or panel. If the problem continues, contact us.
What it means:
A sensor may be offline, tampered with, or misaligned.
What to do:
Check if the sensor is still mounted properly and close to the magnet. If the error persists, we may need to replace or recalibrate it.
What it means:
Your system may be triggered unnecessarily by motion, pets, HVAC vents, or sensor sensitivity.
What to do:
Review your system placement. If false alarms continue, contact HDSS to inspect and adjust your settings.
What it means:
Your panel has detected a fault or issue that needs attention (low battery, loss of power, sensor offline, etc.).
What to do:
Refer to your user manual for error codes or call us for help interpreting the issue.
If you're experiencing any of the above problems or something else:
Option 1:
Call our central support line:
📞 1-877-206-9141
Option 2:
Submit a support ticket online:
📝 Submit a Ticket Here
Our team will review your request and respond as quickly as possible to schedule a solution.
Before performing any maintenance or testing on your alarm system, place it on test mode to avoid accidental dispatch. You can do this by calling the same support line listed above.
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HDSS Support Team
Your safety is our priority—reach out anytime you need us.