Adding a New User (card/fob)

Adding a New User (card/fob)

  1. From the top menu, go to Access → Users.

  2. Click Create (or Add) to open a new user form.

  3. Enter the person’s First Name and Last Name. Adding a unit number or note in the name helps you find them later (e.g., “Smith – Unit 204”).

  4. Scroll to the Cards section and enter the card / fob number (see the important note below about which number to enter).

  5. Assign the user to the correct Access Level (this decides which doors they can open and when). A user with no access level assigned will not be able to open any door.

  6. Click Save. Then have the person tap their card / fob at a reader to confirm it works.



NotesImportant — which card number to enter: At this property the system expects a converted number, not the number printed on the card. Add 327680 to the printed card number and enter that total. Example: a card printed 1234 is entered as 328914 (327680 + 1234). If you’re ever unsure, you can scan the card on a reader. Follow steps under Confirming a Fob Number.

Confirming Fob Number

If you are unsure of a fob's card number, you can scan the fob at any connected reader and view the event in the software.

  1. Open the Monitor menu.
  2. Click Events.
  3. Scan the fob at a reader.
  4. Look for the newest event in the event list.
  5. In the event details:
    • The Description field will display the Unknown Card Number.
    • The User field will display the card/fob number that was scanned.
Notes
If the card has not yet been assigned to a user, it will appear as an unknown card event. You can use the card number shown in the User field when adding the fob to a user profile.

To add a user directly from the Events tab:

  • Click the fob number displayed in the User column.
  • The Add Person window will open with the card number automatically filled in.
  • Enter the user's information.
  • Assign the user to the correct Access Level (
  • Click Save to create the user and assign the fob.